Help & Support
How can we help?
Find quick answers below, or write to us. We usually reply within 2 business days.
Contact support
Include your account email and phone model so we can help faster.
Frequently asked questions
How do I get the best scan results?
Use soft, even lighting facing you, remove glasses if you can, center your face in the ring and stay still for a few seconds while the scan completes.
Is Healux a medical app?
No. Healux offers general wellness insights and guided rituals for self-reflection. It does not diagnose or treat any condition. Please talk to a health professional about any medical concern.
How does the free trial work?
New members can try Healux free for 3 days. If you don't cancel at least 24 hours before the trial ends, your chosen plan starts automatically through your App Store or Google Play account.
How do I change or cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Healux. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Healux. You can also open Profile → Manage Subscription in the app.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested through them: reportaproblem.apple.com for Apple, or the Google Play order history for Android.
I forgot my password.
On the Log In screen, tap “Forgot Password?”, enter your email or phone number, and use the 4-digit code we send you to set a new password.
Are my journal entries and recordings private?
Yes. Your entries are visible only to you and are never used for advertising. Read more in our Privacy Policy.
How do I delete my account?
In the app, go to Profile → Privacy & Security → Delete Account. You can also follow the steps on our Delete Account page.