Privacy Policy

1. Who we are

Healux (“we”, “us”) provides a wellness app that uses your device camera to generate wellness insights, scores and guided rituals. If you have any questions, contact us at Healinluxury@gmail.com.

2. Information we collect

Information you give us

• Account details: your first name, email address or phone number, and password. If you sign in with Google or Instagram, we receive your name and email from that provider.
• Journal content: written entries, voice recordings, emotional check-ins and answers to reflective prompts that you choose to save.
• Preferences: wellness preferences, reminder settings and notification choices.
• Support messages: anything you send us when you contact support.

Information created when you use the app

• Scan images: when you start a scan, the app captures images of your face (skin, eyes and mouth areas) through your camera to produce your results.
• Wellness results: your Aura Score, Glow Score, revelations, ritual history and scan timeline.
• Device and usage data: device model, operating system, app version, crash logs and basic in-app activity, used to keep the app working and improve it.
• Subscription status: your plan and renewal status. Payments are handled by Apple or Google; we never see or store your card details.

We do not use camera images to identify who you are, we do not use facial recognition, and we do not sell your personal information.

3. How we use your information

• To create and secure your account and sign you in.
• To analyze your scans and show your scores, insights and recommended rituals.
• To save your journal entries and progress so you can revisit them.
• To send reminders and notifications you have turned on.
• To manage subscriptions, free trials and renewal reminders.
• To respond to support requests and keep the service safe and reliable.
• To meet legal obligations.

4. Health and wellness disclaimer

Healux is designed for general wellness and self-reflection. It is not a medical device, and its scores and insights are not a diagnosis or a substitute for advice from a qualified health professional.

5. How we share information

We share information only in these cases:

• Service providers that host our data, process scans, send notifications or provide analytics and crash reporting, under contracts that limit their use of your data.
• Sign-in providers (Google, Instagram) when you choose to use them.
• App stores (Apple, Google) to process subscriptions.
• Legal reasons, when required by law or to protect the rights and safety of our users.

We do not share your scan images or journal content for advertising.

6. Data retention

We keep your information while your account is active. When you delete your account, we delete your personal data, scan results, journal entries and recordings within 30 days, except where we must keep limited records for legal, tax or fraud-prevention reasons.

7. Your choices and rights

• View and update your profile in the app under Profile.
• Turn notifications and reminders on or off at any time.
• Delete individual journal entries and recordings in the app.
• Delete your account and all associated data in the app, or by following the steps on our Delete Account page.
• Depending on where you live, you may have rights to access, correct, export or object to the processing of your data. Email Healinluxury@gmail.com to make a request.

8. Security

We use encryption in transit, access controls and other safeguards to protect your data. No system is completely secure, so please keep your password private.

9. Children

Healux is not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it. See our Child Safety page.

10. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for these transfers.

11. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above and, for significant changes, notify you in the app.

12. Contact

Questions or requests: Healinluxury@gmail.com